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 FAQ

FAQ on E-browse

   
TM Net e-browse is best viewed with a broadband connection such as TM Net Streamyx. With a slower Internet connection, it will take sometime for the image to become clear as the image details is being retrieve from the server. Please note that we recently put a page download indicator, which is a bar at the top center of the e-browse page. You should be able to tell that the page is still downloading when you see the progress bar. This bar will disappear once the image finish downloaded.
   
  1. How do you access New Sabah Times e-browse?
    Tmnet e-browse is available through www.newsabahtimes.com.my or www.BlueHyppo.com
  2.  
  3. Do I need broadband or narrowband?
    The service is accessible through both broadband and narrowband. However, broadband is recommended in order to provide a better user experience.
  4.  
  5. Are the news in tmnet e-browse archieved?
    Yes, there will be a seven-day archieve period.
  6.  
  7. Can I use other than Microsoft Internet Explorer to view tmnet e-browse?
    Currently the tmnet e-browse plug-in only supports Microsoft Internet Explorer, which is about 90% of web browser market. In the future, we may have support for other popular web browser.
  8.  
  9. Is tmnet e-browse compatible with Mac OS?
    Currently the tmnet e-browse plug-in only supports Windows OS, thus Microsoft Internet Explorer for Mac will not work.
  10.  
  11. Why is the page cannot be viewed or blank page on tmnet e-browse?
    It is likely that the plug-in was not properly installed or it was corrupted due to new applications or other new plug-ins that was installed on top of Internet Explorer. You can manually reinstall the e-browse plug-in by clicking on the "Download Plug-In here" link and run the file that was downloaded.
  12.  
  13. What to do when the page shows "No active subscribers"?
    Please provide us your username. We will track your account and get back to you ASAP.
  14.  
  15. What to do when the page shows "User already log in" when you try to log in?
    The error means somebody else is logging into your account or you did not properly logout from the account. Always ensure that you logged out properly before you close the Internet Explorer window. If you accidentally close the Internet Explorer without properly logged out, please wait until your account is unlocked (maximum waiting time is 1 hour).
  16.  
  17. How many users can login at the same time?
    The system allows only a single user to login at any one time. Do not share your login ID to ensure you can login to e-browse at any time.
  18.  
 
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