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 Business

Zuellig Pharma KK opens largest distribution centre

061217_p1a
(FROM LEFT) John, Jason, Santiago, Shanan and Ting posing for a photo at the entrance of the distribution centre.

6th December, 2017

KOTA KINABALU: Zuellig Pharma Kota Kinabalu branch has opened its largest pharmaceutical distribution centre in East Malaysia as it continues to expand.

The 28,000 sq. ft. distribution centre has a total storage capacity of 1,700 pallets for controlled room temperature products and 96 pallets for cold chain products.

Its Chief Executive Officer, John Davison said the RM11 billion business that specialises in pharmaceuticals and healthcare products distribution have been running for nearly 100 years with Malaysia as one of the largest and most successful operations.

“Today we are opening a new facility which will help us to manage the growth we are experiencing in this part of Malaysia for the next 10 years, at least.

“Sabah branch has been going for probably 30 to 35 years and it is one of our most successful, fastest growing branches,” he told New Sabah Times.

With over 40 clients including GSK, Pfizer and AstraZeneca among others, Zuellig Pharma manages the supply chain from importing pharmaceutical products into Malaysia to delivering healthcare services in pharmacies, hospitals, clinics and other medical facilities across the country.

To keep up in the digital era, John noted that the company has an active e-commerce platform, eZRx which allows customers to order their products online.

He added that a new technology, Sales Force Automation is also being introduced to allow sales and medical reps to place orders on behalf of customers seamlessly into the company’s supply chain system.

“We invest very heavily in SAP (System, Applications and Products) technology in the last few years and we will be implementing the latest generation of SAP technology in Malaysia in the first half of 2018.

“With that, we’re in a position to offer much more cutting edge data analytics to help our clients understand what’s happening to their products in the market in terms of coverage and how they invest in different channels,” asserted John.

He described it as timely so as to enable clients to understand their business in greater detail as the service was never previously available.

According to him, with a roughly 60 per cent share in the Malaysian market, the company seeks to provide choice and ensure patients in this country are able to choose between all the products available worldwide.

“Our role is to make sure medicines that are available worldwide are also available here in Malaysia so there’s choice and the healthcare system can access medicines that can really bring differences in people’s lives,” said John.

Catering to the growing demands of the business in East Malaysia, the Kota Kinabalu distribution centre will also support deliveries in Brunei, optimising inventory replenishment for all cold-chain and room temperature products.

In addition to being ISO Certified for warehouse and distribution services, the new distribution centre is GDSP (Good Storage and Distribution Practice) compliant in accordance with European Union, United States FDA and the World Health Organisation Good Storage Practice.

It is also equipped with the latest security systems, round-the-clock temperature monitoring system and an independent back up power generator, enhancing its quality and security systems.

“Market is growing five to seven per cent per annum and we help to drive that growth by introducing new therapies and clients to Malaysia and the healthcare system here but as we need more capacity, we will simply expand and keep building.

“We’ve been in the business for nearly 100 years; Malaysia is one of our top markets and we are very proud to be here serving Malaysian people,” John concluded.

By the end of next year, Zuellig Pharma Kota Kinabalu will also be introducing a sophisticated new cold chain storage solution – the eZCooler that ensures the integrity of temperature sensitive products to the last mile of distribution by extending the storage time of these products in transit from two to five days.

“The eZCooler will enable greater reach for temperature sensitive products like vaccines and insulin to rural and remote areas throughout Sabah. We are constantly improving our infrastructure and technology to make healthcare more accessible in Malaysia,” said Malaysia Chief Executive, Santiago Garcia.

Serving the Asia healthcare market since 1922, Zuellig Pharma employs 10,000 people and serves over 350,000 doctors, hospitals, pharmacies and clinics across the region, helping to make healthcare more accessible.

Also present during the opening ceremony were Borneo General Manager Shanan Nair, Sabah Branch manager Jason Ho and Sarawak Branch manager Ting Chang Siong.

   
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